Nest Learning Thermostat Fault Finding

Hot water disappeared from app

On your nest thermostat (the display) go to settings then equipment. Now take a picture with your phone. Next continue then pro set up. Then continue again. “what type of heating system do you have?” Select system boiler or the option from your picture you took, it should already be on it. Ignore the first page called heating, just scroll to the bottom select continue.

On hot water there are two options “on/off” or “not connected”. Scroll to “on/off” then select continue.

The icon should now appear on your app.

Hot water only works on boost

Your hot water may only work with the boost button in the app or when you push the button on the heat link. (Which also turns on the heating)

On your nest thermostat (display) go setting and find Hot Water. select this and make sure it says hot water schedule “Enabled”

Hot water schedule not working

On your thermostat display go to settings and find Hot Water. Make sure it says hot water schedule “Enabled” if not change it

Hot water turning itself on

This may be due to a feature called Bacteria Prevention.

It will turn on the hot water for 2 hours a day if you schedule it or not.

If you scheduled 30 minutes a day it will top it up by 90 minutes always totalling 2 hours a day.

On your thermostat go to setting select Equipment then find Bacteria Protection. You can turn it off from here.

Heating wont turn off

This could be a faulty heat link keeping the heating on.

This could be a faulty motorised valve keeping the heating on.

This could be a fault with your boiler.

Heating is turning itself on

This could be preheating or trying to maintain the desired temperature. Safety temperature or frost protection may also cause this.

No hot water

Nest heating not working

Nest showing offline

Lost Wifi connection

Heat link connection lost

No light on heat link

Yellow blue or green light on heat link

     Excellent  
     Based on 208 reviews 
    
 
 
   
 
 
        
   Ayan Banerjee 
 2 March 2024
 
 
  Did a great job and very speedy!
  
 
       
   Frank Lampen 
 29 February 2024
 
 
  Sorted out a bad installation of three Nest thermostats and quickly got everything functioning as needed - strongly recommend
  
 
       
   Yvonne Cantarero 
 10 January 2024
 
 
  Above and Beyond: Mike's Exceptional Service and Dedication to Customer Satisfaction

I called Mike after reading his reviews online and I don’t have enough words to describe how happy I am with the service he provided. It is rare to find a professional who genuinely goes above and beyond to ensure their client's satisfaction and Mike did exactly that going more than the extra mile to help me resolve persistent issues with my heating system.

From the onset, Mike was great installing my Google Nest thermostats, his attention to detail and commitment to ensuring that the devices were correctly integrated into my existing system was impressive and greatly appreciated.

However, what truly sets Mike apart from others is his dedication to customer satisfaction, even when faced with challenges beyond his scope of work. My heating system was not working due to issues unrelated to the nest thermostats and when I called Mike for advice he returned to my flat on three separate occasions, troubleshooting and diagnosing the problem.

Mike's generosity did not stop there, he even ordered the required parts for me and installed them, despite this being well beyond his job obligations, so I wouldn’t have to find a new engineer just before Christmas.

Throughout the entire process Mike was super kind, answered all my messages promptly and clearly knows what he is doing!

If you are thinking of installing a Google nest system call him, you won’t regret it!
  
 
       
   shobna lacmidas 
 6 January 2024
 
 
  Brilliant service from Mike. Really friendly and easy to talk to. He was really quick and very knowledgeable with the whole set up. Professional service provided and 100% would recommend happily to anyone that is thinking about taking his service.
  
 
       
   Sharon Wyness 
 5 January 2024
 
 
  Well how quick and easy was that!! So efficient in service, great advice on how to get the best from the Nest. Highly recommended!
  
 
       
   Ajay G 
 16 December 2023
 
 
  Called me on the phone around 8 on a Saturday night and the problem is solved. NEST so difficult to understand. Thanks to Mike all working now!!
  
 
       
   Andrew Nugee 
 11 December 2023
 
 
  Mike is great.  Came to trouble shoot and service our 6 year old Nest installation today.  He's super-competent, discreet, interesting, helpful, nice!  Couldn't recommend more highly.  A decade at Mercedes obviously set him up well for starting his own business ...
  
 
       
   Janine de Freitas 
 30 November 2023
 
 
  Mike came to install our nest today. What a great service. He was so knowledgeable about the product and was really quick to install the device. He took great care to help educate me on the system. Thank you Mike
  
 
       
   Håkan Jönsson 
 30 November 2023
 
 
  Mike did a great job installing my Google Nest learning thermostat. He was professional, efficient, friendly, and explained everything very well. Can definitely recommend, there is probably not a better Nest installer out there!
  
 
       
   Lewis Hill 
 29 November 2023
 
 
  Top man, installed it quickly, loads of top tips, really helpful